The crisis in employee engagement

 

The HR Directors Key Challenges Survey placed employee engagement as the No. 1 issue (see side bar). Why is that? Because customer satisfaction and business performance depend on it. The recession has led to reduced confidence and trust - engagement levels are generally low.

The Chartered Institute of Personnel and Development reported that job satisfaction is down 27% in 2011, with concerns over career security and stress said to be main causes. In October it was reported that 40% of employees feel under stress about job security.

Against this background, being seen as an employer of choice will become mission-critical for organisational success. It is easy to claim, but harder to prove!